Last updated: July 18, 2026

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Terms of Service

Effective Date: July 18, 2026

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and Alexander Carlson, operating as Rémis ("Rémis," "we," "us," "our"), governing your access to and use of the Rémis platform, including all associated websites, applications, tools, APIs, and services available at remis.business (collectively, the "Service"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

1.1 Agreement to Be Bound

By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately cease all use of the Service.

1.2 Age Requirement and Business Use

You must be at least eighteen (18) years of age to use the Service. By creating an account or using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement. The Service is intended for business planning and analysis purposes. If you are using the Service on behalf of a business entity, you further represent and warrant that you have the authority to bind that entity to these Terms.

1.3 United States Only

The Service is offered solely to customers located in the United States. We do not direct the Service to, and do not intend to offer it in, any other jurisdiction. By using the Service, you represent that you are located in the United States.

1.4 Electronic Agreement

You consent to entering into this Agreement electronically and acknowledge that your electronic acceptance constitutes a valid and binding agreement, equivalent to a handwritten signature. You waive any rights or requirements under any laws or regulations in any jurisdiction that require an original (non-electronic) signature, or delivery or retention of non-electronic records.

2. Description of Service

2.1 Platform Overview

Rémis is a software-as-a-service ("SaaS") platform that generates AI-powered business analysis, reports, and strategic insights. The Service utilizes artificial intelligence and machine learning technologies to process user-provided data and publicly available information to produce business case analyses, readiness assessments, vendor comparisons, compliance overviews, financial projections, and related outputs ("Generated Reports" or "Outputs"). Access to AI-powered generation is provided through a one-time credit pack purchase as described in Section 4.

2.2 Informational Purpose Only

The Service and all Generated Reports are provided for informational and educational purposes only. Rémis is not a consulting firm, law firm, accounting firm, financial advisory firm, or professional services organization. The Outputs do not constitute, and shall not be construed as, professional consulting advice, legal advice, financial advice, tax advice, investment advice, compliance guidance, or any other form of professional recommendation.

2.3 No Professional Relationship

Your use of the Service does not create a professional-client relationship, fiduciary duty, or advisory relationship of any kind between you and Rémis. You should consult with qualified professionals, including licensed attorneys, accountants, financial advisors, and industry consultants, before making any business decisions based on information provided by the Service.

2.4 Service Availability

Rémis reserves the right to modify, suspend, discontinue, or restrict access to any part of the Service at any time, with or without notice. We may introduce new features, tools, or capabilities and retire existing ones at our sole discretion. We shall not be liable for any modification, suspension, or discontinuation of the Service.

3. Account Registration

3.1 Account Creation

To access certain features of the Service, you must create an account by providing an accurate, current email address. You agree to promptly update your account information to keep it accurate, current, and complete at all times. Providing false, misleading, or outdated registration information constitutes a breach of these Terms.

3.2 Sign-In Security

The Service uses passwordless authentication: you sign in via a one-time secure link sent to your registered email address. There is no Rémis password. Because anyone with access to your email inbox can sign in to your account, you are solely responsible for maintaining the security of your email account, including any sign-in links delivered to it. You agree to notify Rémis through the contact channel in Section 17 if you suspect any unauthorized access to or use of your account. Rémis shall not be liable for any loss or damage arising from unauthorized access resulting from a compromise of your email account.

3.3 Account Responsibility

You are responsible for all activities that occur under your account, whether or not authorized by you. Each individual is permitted to maintain only one (1) active account. Creating multiple accounts to circumvent usage limits, abuse promotional offers, or for any other purpose is strictly prohibited and may result in immediate termination of all associated accounts.

3.4 Account Sharing

Accounts are personal and non-transferable. You may not share, sell, transfer, or assign your account to any third party. Any access granted to your account by a third party through your email account shall be deemed authorized by you, and you shall remain fully liable for all activity conducted under your account.

4. Purchases & Credits

4.1 The Credit Pack — One-Time Purchase

Rémis offers a single product: the All-Tools Pack, priced at $75.00 (USD) as a one-time payment. Each purchase grants two (2) credits for each of the Service's eight tools (sixteen credits total). One credit is consumed each time a tool's AI generation runs.

There is no subscription. The purchase is not recurring, does not auto-renew, and creates no future payment obligation of any kind. Because nothing renews, there is nothing to cancel. You will never be charged again unless you affirmatively make another purchase.

4.2 Credits Never Expire; Purchases Stack

Credits never expire and remain available for as long as your account exists. Repeat purchases are additive: buying the pack again adds its credits to your existing balance.

4.3 Credits Have No Cash Value

Credits are a limited, non-transferable license to run the Service's tools. Credits have no cash or monetary value, are not redeemable for cash, may not be sold or transferred, and are not refundable except as described in the Refund Policy and Section 5 of these Terms.

4.4 Payment Processing

All payments are processed securely through Stripe, Inc. ("Stripe"), our third-party payment processor. By making a purchase, you agree to Stripe's terms of service and privacy policy. Rémis does not store, process, or have direct access to your full credit card or payment information. All payment transactions are denominated exclusively in United States Dollars (USD).

4.5 Pricing Changes

Rémis reserves the right to change the pack's price or contents at any time. Pricing changes apply only to future purchases and never affect credits you have already purchased.

4.6 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all taxes associated with your purchase, excluding taxes based on Rémis's net income. If Rémis is required to collect or remit taxes on your behalf, such taxes will be added at checkout.

5. Credit Restoration for Failed Generations

5.1 Automatic Restoration

If a tool run fails because of a technical error on our side or on the side of our AI provider, the consumed credit is automatically restored to your balance. The automatic checks are described precisely in our Refund Policy, which is incorporated into these Terms: in summary, credits are restored automatically when the generation request errors outright, or when the delivered output falls below a fixed minimum-length threshold; the Vendor Match tool additionally validates the structure of its output and restores the credit if validation fails. Each failed generation is restored at most once.

5.2 Manual Review

Automatic checks cannot catch every failure. If you believe a generation failed in a way the automatic checks did not detect — for example, an output that terminated prematurely but exceeded the minimum-length threshold — you may contact us through the channel in Section 17 for manual review. In addition, Rémis may, in its sole and absolute discretion, restore credits in any other circumstance; any such discretionary restoration is a courtesy and creates no obligation, precedent, or entitlement to future restorations.

5.3 Sole Remedy; No Cash Refunds

Restoration of the consumed credit constitutes your sole and exclusive remedy for a failed generation. Rémis does not issue cash refunds under any circumstances, including dissatisfaction with output quality, change of mind, or unused credits. Restoration is not issued for runs that produce complete Outputs you find unsatisfactory, inaccurate, or otherwise not meeting your expectations — see Section 8 and the Refund Policy.

6. Acceptable Use & Chargebacks

6.1 Permitted Use

You may use the Service solely for lawful purposes and in accordance with these Terms. The Service is intended for your internal business planning, analysis, and informational purposes. You agree to comply with all applicable local, state, national, and international laws, statutes, and regulations in your use of the Service.

6.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Reverse Engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code, algorithms, data models, system prompts, AI instructions, or underlying architecture of the Service or any component thereof.
  • Scraping and Data Extraction: Using any automated means, including bots, crawlers, scrapers, spiders, or other automated tools, to access, scrape, harvest, or extract data from the Service.
  • Automated Abuse: Submitting automated, scripted, or programmatic requests to the Service in a manner that exceeds normal human usage patterns, circumvents rate limits, or places an undue burden on our infrastructure.
  • Reselling or Competing Services: Reselling, redistributing, sublicensing, or otherwise making the Service or its Outputs available to third parties as part of a competing product or service, or using the Outputs to create a service that is substantially similar to or competitive with Rémis.
  • False or Misleading Data: Submitting knowingly false, fraudulent, misleading, or deceptive data or information to the Service with the intent to manipulate Outputs or misrepresent results to third parties.
  • Prompt and Instruction Extraction: Attempting to extract, reveal, reconstruct, or reverse-engineer the system prompts, instructions, proprietary frameworks, or operational logic used by Rémis's AI systems.
  • Circumvention: Attempting to bypass, disable, or circumvent any security, authentication, rate-limiting, access control, or usage-tracking mechanisms implemented in the Service.
  • Harmful Use: Using the Service to generate content that is illegal, defamatory, threatening, harassing, obscene, or that infringes on the rights of any third party.
  • Unauthorized Access: Accessing or attempting to access accounts, systems, or networks belonging to other users or to Rémis without explicit authorization.

6.3 Enforcement

Rémis reserves the right to investigate and take appropriate action against any user who, in Rémis's sole discretion, violates any provision of this Section 6, including without limitation removing content, suspending or terminating access, and reporting violations to law enforcement authorities.

6.4 Chargebacks

If you believe a charge is incorrect, you agree to contact us through the channel in Section 17 and give us a reasonable opportunity to investigate and resolve the issue before initiating a chargeback or payment dispute with your card issuer. Initiating a chargeback on a charge you authorized — including after consuming credits — is a material breach of these Terms. Rémis reserves the right to contest fraudulent or abusive chargebacks with evidence of your purchase and usage, to suspend or terminate the account associated with such a chargeback, and to revoke any credits associated with the disputed charge.

7. Intellectual Property

7.1 Rémis Platform Ownership

Rémis and its licensors own all right, title, and interest in and to the Service, including but not limited to the platform, website, software, source code, object code, user interface, design elements, branding, trademarks, service marks, logos, trade names, domain names, and all associated intellectual property rights. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United States and international jurisdictions.

7.2 Proprietary AI Methodology

The system prompts, AI instructions, analytical frameworks, scoring methodologies, report templates, data processing pipelines, and algorithms used by Rémis constitute proprietary trade secrets and confidential information of Rémis. These materials are the exclusive property of Rémis, are not licensed or disclosed to users, and are protected under applicable trade secret laws. Any unauthorized access to, extraction of, or disclosure of these materials is strictly prohibited and may subject the violating party to civil and criminal liability.

7.3 User Input Data

You retain all ownership rights in and to the data, information, and content that you submit to the Service ("User Input Data"). By submitting User Input Data, you grant Rémis a non-exclusive, worldwide, royalty-free, limited license to use, process, and store your User Input Data solely for the purpose of providing and improving the Service. Rémis will not sell, share, or disclose your User Input Data to third parties except as necessary to provide the Service, comply with legal obligations, or as otherwise described in our Privacy Policy.

7.4 License to Generated Reports

Rémis grants you a perpetual, irrevocable, non-exclusive, non-transferable, non-sublicensable license to use, copy, and distribute the Generated Reports produced through your account for your internal business purposes. This license is not conditioned on any ongoing purchase or account status and survives termination of this Agreement. It does not grant you ownership of any underlying Rémis intellectual property described in Sections 7.1 and 7.2. Because Outputs are produced by AI systems from common frameworks and public data, similar or overlapping content may be generated for other users, and no exclusivity in any Output is granted or implied.

7.5 Restrictions on Generated Reports

You may not resell, sublicense, white-label, rebrand, or commercially redistribute Generated Reports, whether in whole or in part, to third parties as a standalone product or as part of a competing service. You may share Generated Reports with business partners, investors, or advisors for the purpose of your own internal business planning, provided that such sharing does not constitute resale or commercial redistribution.

7.6 Feedback

If you submit suggestions, ideas, feature requests, bug reports, or other feedback about the Service ("Feedback"), you grant Rémis a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Service without restriction, attribution, or compensation. Feedback is provided voluntarily and does not create any confidentiality obligation on Rémis.

8. AI-Generated Content Disclaimer

8.1 Potential for Errors and Inaccuracies

Generated Reports are produced by artificial intelligence systems and may contain errors, inaccuracies, omissions, outdated information, or incomplete analyses. AI-generated content may include hallucinations, factual misstatements, or logical inconsistencies. Rémis does not guarantee the accuracy, reliability, completeness, or timeliness of any Output produced by the Service.

8.2 Inherent Variability

AI models operate probabilistically. The content, depth, tone, and emphasis of Outputs will vary from run to run, even for identical inputs. This variability is an inherent property of the technology, not a defect in the Service, and does not entitle you to credit restoration or any other remedy.

8.3 Not a Sole Basis for Decisions

You acknowledge and agree that Generated Reports should not be used as the sole or primary basis for any business, financial, legal, or operational decision. Outputs are intended to supplement, not replace, your own independent research, analysis, judgment, and the advice of qualified professionals. You assume all risk associated with any reliance on Generated Reports.

8.4 Web Research and Point-in-Time Data

Certain tools within the Service access publicly available web data through our AI provider's search capability to enrich analyses. Such web-sourced data reflects information available at the specific point in time when the tool run is executed and may become outdated, inaccurate, or unavailable thereafter. Rémis makes no representation that web-sourced data is current, accurate, or complete at the time of your review.

8.5 Financial Projections and Estimates

Any financial projections, market size estimates, revenue forecasts, cost analyses, or similar quantitative outputs included in Generated Reports are estimates based on deterministic modeling and available data. These projections are inherently uncertain, speculative, and subject to significant variability. Actual results may differ materially from projected figures. Rémis expressly disclaims any liability arising from reliance on financial projections or quantitative estimates contained in Generated Reports.

8.6 No Professional Endorsement

Rémis is not a consulting firm, law firm, accounting firm, investment advisory firm, or licensed professional services provider of any kind. Generated Reports do not constitute professional advice, and Rémis is not acting in any fiduciary capacity. The provision of Generated Reports through the Service does not create any professional-client or advisory relationship.

9. Third-Party Services

9.1 Third-Party Integrations

The Service relies on and integrates with the following third-party services and platforms:

  • Anthropic: The AI model provider (Claude API) that powers the analytical and generative capabilities of the Service, including its web search capability.
  • Stripe: Payment processing.
  • Supabase: Authentication, database, and backend infrastructure, including delivery of sign-in emails.
  • Vercel: Application hosting and privacy-friendly, cookieless web analytics.
  • Upstash: Rate-limiting infrastructure used to protect the Service from abuse.
  • Resend: Delivery of transactional emails (for example, the demo link email).
  • Web Data Sources: Publicly accessible websites and data sources reached through the AI provider's web search capability.

9.2 Third-Party Terms

Your use of the Service may be subject to additional terms and conditions imposed by third-party service providers. You agree to comply with all applicable third-party terms of service, privacy policies, and acceptable use policies. Rémis is not responsible for the terms, practices, or policies of any third-party service provider.

9.3 Third-Party Availability

Rémis is not responsible for the availability, performance, accuracy, or reliability of any third-party service. Outages, interruptions, or degradation of third-party services may affect the functionality or availability of the Service, and Rémis shall not be liable for any such disruptions. Rémis does not warrant that third-party services will be uninterrupted, error-free, or compatible with all aspects of the Service at all times.

10. Limitation of Liability

10.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF RÉMIS AND ALEXANDER CARLSON, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR YOUR USE THEREOF, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU HAVE PAID TO RÉMIS FOR THE SERVICE, OR (B) ONE HUNDRED DOLLARS ($100).

10.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RÉMIS OR ALEXANDER CARLSON BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER RÉMIS WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Business Decision Disclaimer

Rémis shall have no liability whatsoever for any business decisions, investments, expenditures, strategic actions, or other choices made by you or any third party based in whole or in part on Generated Reports or any other Output of the Service. You acknowledge that all business decisions are made at your sole risk and discretion.

10.4 Essential Basis of Agreement

You acknowledge that Rémis has set its fees and entered into this Agreement in reliance upon the limitations of liability and disclaimers set forth herein, and that these provisions form an essential basis of the bargain between the parties. The limitations and exclusions in this Section 10 shall apply even if any limited remedy fails of its essential purpose.

11. Disclaimer of Warranties

11.1 "As Is" and "As Available"

THE SERVICE AND ALL GENERATED REPORTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. RÉMIS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 No Warranty of Accuracy or Completeness

RÉMIS MAKES NO WARRANTY, REPRESENTATION, OR GUARANTEE REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICE OR ANY GENERATED REPORTS. RÉMIS DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE, OR THAT THE QUALITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

11.3 No Warranty of Uptime

RÉMIS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. THE SERVICE MAY BE SUBJECT TO PERIODS OF DOWNTIME, MAINTENANCE, OR UNAVAILABILITY, AND RÉMIS SHALL NOT BE LIABLE FOR ANY RESULTING INTERRUPTION OR LOSS.

11.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. To the extent that applicable law does not permit the exclusion of implied warranties or the limitation of liability as set forth herein, the above limitations and exclusions may not apply to you. In such cases, Rémis's liability shall be limited to the fullest extent permitted by applicable law.

12. Indemnification

12.1 Indemnification Obligation

You agree to indemnify, defend, and hold harmless Alexander Carlson, operating as Rémis, and his agents, contractors, affiliates, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

  • Your use of or access to the Service;
  • Your User Input Data or any content you submit through the Service;
  • Your violation or alleged violation of these Terms;
  • Your violation of any applicable law, regulation, or third-party right;
  • Any business decision or action taken by you or any third party based on Generated Reports or other Outputs;
  • Any claim that your User Input Data infringes, misappropriates, or otherwise violates the intellectual property, privacy, publicity, or other rights of any third party.

12.2 Indemnification Procedure

Rémis shall provide you with prompt written notice of any claim for which indemnification is sought, provided that the failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent that such failure materially prejudices your ability to defend the claim. Rémis reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with Rémis in asserting any available defenses.

13. Termination & Data

13.1 Ending Your Use

Because there is no subscription, there is nothing to cancel. You may simply stop using the Service at any time. Your account, remaining credits, and saved reports remain available until you request account deletion as described in Section 13.3. Ceasing use of the Service does not entitle you to a refund of any purchase.

13.2 Termination or Suspension by Rémis

Rémis reserves the right to suspend or terminate your account and access to the Service, in whole or in part, at any time for:

  • Violation of any provision of these Terms;
  • Engaging in any prohibited activity described in Section 6, including chargeback abuse under Section 6.4;
  • Fraudulent, abusive, or unlawful activity;
  • Upon request by law enforcement or other government agencies;
  • Discontinuation or material modification of the Service;
  • Unexpected technical or security issues.

Rémis will make reasonable efforts to provide notice of termination or suspension, except where prohibited by law or where immediate action is necessary to protect the Service or other users. Credits revoked upon termination for breach are forfeited without refund.

13.3 Data Retention, Export, and Deletion

Your Generated Reports and account data are stored on our infrastructure and persist until you delete individual reports through the Service or request deletion of your account. Rémis does not automatically delete account data on any fixed schedule. Report export is available as a client-side download (for example, PDF) from within the Service while you are logged in; no separate export tooling is provided after account deletion, so you should export any reports you wish to keep before requesting deletion. Account deletion is performed manually upon a verified request through the contact channel in Section 17, as described in our Privacy Policy. Following deletion, your data will not be recoverable, and Rémis shall have no liability for its deletion.

13.4 Survival

The following sections shall survive termination of this Agreement: Section 7 (Intellectual Property), Section 8 (AI-Generated Content Disclaimer), Section 10 (Limitation of Liability), Section 11 (Disclaimer of Warranties), Section 12 (Indemnification), Section 15 (Governing Law & Dispute Resolution), and Section 16 (Severability, Entire Agreement & Waiver).

14. Modifications to Terms

14.1 Right to Modify; Notice

Rémis reserves the right to modify, amend, or update these Terms at any time. For material changes, we will provide advance notice by email to the address associated with your account and update the "Effective Date" at the top of these Terms. A change in the "Effective Date" alone, without notice, will not be used to impose material changes on existing account holders. Non-material changes (such as clarifications or corrections) may be made by posting the revised Terms.

14.2 Acceptance of Modifications

Your continued use of the Service following notice of modified Terms constitutes your acceptance of such modifications. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Service. Modifications will not retroactively reduce credits you have already purchased.

14.3 Prior Versions

Rémis may, but is not required to, make prior versions of these Terms available for review. The most current version of the Terms, as posted on the Service, shall supersede all prior versions and shall govern your use of the Service.

15. Governing Law & Dispute Resolution

15.1 Governing Law

This Agreement and any dispute arising out of or relating to this Agreement, the Service, or your use thereof shall be governed by and construed in accordance with the laws of the State of Indiana, United States of America, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

15.2 Informal Resolution First

Before initiating arbitration or any other proceeding, the party asserting a dispute shall first send the other party a written notice describing the nature and basis of the dispute and the relief sought (a "Dispute Notice"). You may send a Dispute Notice through the contact channel in Section 17; we will send yours to the email address associated with your account. For a period of forty-five (45) days following receipt of a Dispute Notice, the parties shall attempt in good faith to resolve the dispute informally. No arbitration or proceeding may be commenced until this 45-day period has elapsed. This informal resolution requirement is an essential precondition to arbitration, and its completion is a prerequisite to filing.

15.3 Binding Arbitration

Except as provided in Sections 15.6 and 15.7, any dispute, controversy, or claim arising out of or relating to this Agreement that is not resolved informally shall be settled by binding arbitration in Indianapolis, Indiana, in accordance with the rules of the American Arbitration Association ("AAA") then in effect. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or, failing agreement, appointed by the AAA. The arbitrator's award shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

15.4 Thirty-Day Right to Opt Out of Arbitration

You have the right to opt out of the arbitration and class action waiver provisions in this Section 15 by sending written notice of your decision to opt out through the contact channel in Section 17 within thirty (30) days of first creating your account or first accepting these Terms, whichever is earlier. Your notice must include your account email address and a clear statement that you wish to opt out of arbitration. If you opt out, neither party will be bound by the arbitration or class waiver provisions, but all other provisions of these Terms will continue to apply.

15.5 Class Action Waiver; Jury Waiver; Mass Filings

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS AND DISPUTES ARISING UNDER OR RELATING TO THIS AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. YOU AND RÉMIS EACH IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE.

If twenty-five (25) or more demands for arbitration are filed against Rémis raising similar claims and counsel for the claimants are the same or coordinated, the demands shall be resolved in staged proceedings: the parties shall each select up to ten (10) demands to proceed first as bellwether arbitrations, and the remaining demands shall be held in abeyance (with all applicable statutes of limitations tolled) pending resolution of the bellwether proceedings and a subsequent good-faith global mediation. A demand held in abeyance shall not accrue arbitration fees until it proceeds. This subsection is intended to promote efficient resolution and shall be enforced to the maximum extent permitted by applicable law and AAA rules.

15.6 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, trade secrets, or confidential information. Additionally, claims within the jurisdiction of small claims court in Marion County, Indiana, may be brought in such court in lieu of arbitration.

15.7 Arbitration Costs

Each party shall bear its own costs and expenses in connection with any arbitration, including attorneys' fees, except that the arbitration filing fees and the arbitrator's fees and expenses shall be allocated in accordance with the AAA rules. Notwithstanding the foregoing, the arbitrator may award reasonable attorneys' fees and costs to the prevailing party where permitted by applicable law.

15.8 One-Year Limitations Period

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUED; OTHERWISE, THE CLAIM IS PERMANENTLY BARRED. The period between delivery of a Dispute Notice under Section 15.2 and the conclusion of the informal resolution period is excluded from this computation.

16. Severability, Entire Agreement & Waiver

16.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties. If modification is not possible, the invalid provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

16.2 Entire Agreement

These Terms, together with the Privacy Policy, the Refund Policy, and any other legal notices or policies published by Rémis on the Service, constitute the entire agreement between you and Rémis with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. No oral or written statements, representations, or promises made by any representative of Rémis that are not expressly set forth in these Terms shall be binding.

16.3 Waiver

The failure of Rémis to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by Rémis. A waiver of any right or provision on one occasion shall not be deemed a waiver of such right or provision on any other occasion.

16.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without the prior written consent of Rémis. Rémis may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including to a successor entity. Any purported assignment in violation of this Section shall be null and void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.

16.5 No Third-Party Beneficiaries

These Terms are intended solely for the benefit of you and Rémis and do not create any third-party beneficiary rights. No third party shall have the right to enforce any provision of these Terms.

16.6 Force Majeure

Rémis shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from circumstances beyond Rémis's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, power outages, internet or telecommunications failures, cyberattacks, equipment failures, or labor disputes. In the event of any such force majeure event, Rémis's obligations under these Terms shall be suspended for the duration of the event.

16.7 Headings

The section headings in these Terms are for convenience of reference only and shall not affect the interpretation or construction of these Terms.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Rémis

Alexander Carlson, operating as Rémis

Indianapolis, Indiana, United States

Contact: LinkedIn

Website: remis.business

We will make reasonable efforts to respond to your inquiry promptly.

© 2026 Alexander Carlson, operating as Rémis. All rights reserved.