Effective Date: April 12, 2026
Operator: Alexander Carlson, operating as Rémis — Indianapolis, Indiana, United States
Contact: linkedin.com/company/remisconsulting
This Refund Policy ("Policy") governs refund eligibility and procedures for all services provided through Rémis ("the Service," "the Platform," or "we"), a software-as-a-service product operated by Alexander Carlson, operating as Rémis, located in Indianapolis, Indiana, United States. By subscribing to or using the Service, you ("the User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by the terms set forth in this Policy.
Rémis is committed to delivering reliable, high-quality AI-powered business case generation tools. Our refund philosophy is grounded in fairness: you should never be charged for a service that was not delivered due to a system-level failure. At the same time, because Rémis is a digital service that delivers AI-generated outputs in real time, all subscription payments are final once processed. This Policy explains the distinction between subscription-level billing (which is non-refundable) and individual tool run credits (which are automatically refunded when the system fails to deliver a complete result).
This Policy applies to all users of the Platform, regardless of subscription tier, geographic location, or method of payment. It should be read in conjunction with our Terms of Service and Privacy Policy, both of which are available on our website at remis.business.
All subscription payments made to Rémis are final and non-refundable. By subscribing to a paid plan, you authorize recurring charges to your designated payment method at the applicable billing interval. Subscription fees are billed in advance on a monthly basis and are due at the beginning of each billing cycle.
Rémis offers the following subscription tiers, each of which includes a defined monthly allocation of AI tool runs:
Each plan provides access to the Platform's core AI business case generation tools, with differences in the number of monthly tool runs, advanced features, and support tiers as described on the Rémis pricing page.
You may cancel your subscription at any time through your account settings on the Platform or by contacting our support team at linkedin.com/company/remisconsulting. Cancellation will take effect at the end of your current billing cycle. Upon cancellation:
Rémis does not offer prorated refunds under any circumstances for subscription fees. Whether you cancel on the first day of a billing cycle or the last, the subscription fee for that cycle is non-refundable. This applies equally to cancellations, downgrades, and voluntary account deletions. We encourage you to evaluate the Service during any available trial or introductory period before committing to a paid subscription.
Each Rémis subscription plan includes a fixed monthly allowance of AI tool runs. A "tool run" is defined as a single invocation of the Platform's AI-powered business case generation engine, which processes your input data and produces a structured output document.
Rémis implements an automatic refund mechanism for tool runs that fail to produce complete output due to system-level errors. This is the core consumer protection mechanism of the Platform, and it operates entirely without user intervention. When the system detects that a tool run has failed to deliver a complete result due to an infrastructure, model, or processing error, the consumed run is automatically returned to your monthly allowance.
Upon completion (or failure) of each tool run, the Platform's output validation system evaluates the result against a set of completeness criteria. These criteria include, but are not limited to, character-count thresholds, structural integrity checks for required output sections, and successful HTTP response codes from underlying AI model providers. If the output fails to meet the minimum completeness threshold, the system automatically:
Automatic tool run refunds require no action on your part. You do not need to file a support ticket, submit a refund request, or contact our team. The system is designed to detect failures in real time and restore your run credit automatically. You may verify your current run balance at any time through your account dashboard.
Users are never charged for tool runs that did not deliver complete results. This guarantee is foundational to the Rémis service model. If a run fails to produce a usable, complete output due to any system-side error, you will always receive that run credit back. This ensures that your monthly allocation reflects only successful, fully delivered outputs.
The following categories of system-level failures qualify for automatic tool run refunds. In each case, the Platform's output validation system will detect the failure and return the consumed run credit to your monthly allowance without any action required on your part.
If a tool run results in an HTTP 500 (Internal Server Error), HTTP 502 (Bad Gateway), or any other server-side error code indicating that the Platform's infrastructure failed to process the request, the run will be automatically refunded. These errors are attributable to the Platform's systems, not to user input, and the user bears no responsibility for their occurrence.
Rémis relies on third-party AI model providers to generate business case content. If the underlying AI model fails to process a request — whether due to provider-side outages, rate limiting imposed by the model provider, model availability issues, or unexpected model behavior that prevents output generation — the run will be automatically refunded. These failures are outside the user's control and are treated as system-level errors.
Rémis delivers AI-generated content via real-time streaming. If the streaming connection is interrupted before the output has been fully delivered — resulting in a truncated, partial, or incomplete document — the system will detect that the output falls below the minimum completeness threshold and automatically refund the run. This includes network-level disconnections between the Platform's servers and the AI model provider, as well as internal stream processing errors.
Each tool run is expected to produce a structured output document containing specific sections and data elements. If the generated output fails the Platform's structural validation checks — for example, if required sections are missing, if the output format is malformed, or if critical data fields are absent — the run will be automatically refunded. The Platform uses programmatic validation to ensure that every output meets the minimum structural requirements before it is considered a successful delivery.
The Platform measures output completeness automatically using character-count thresholds calibrated to the expected length of a fully generated business case document. If a tool run produces an output that falls significantly below the expected character count — indicating that the generation process was terminated prematurely, that the model produced an abnormally short response, or that content was lost during processing — the run will be automatically refunded. These thresholds are set conservatively to ensure that only genuinely incomplete outputs trigger automatic refunds.
AI-powered content generation requires processing time that varies based on the complexity of the input and the current load on model providers. If a tool run exceeds the Platform's maximum allowed processing time and is terminated due to a timeout, the run will be automatically refunded. Timeout errors indicate that the system was unable to complete the generation within acceptable parameters and are treated as system-level failures regardless of the underlying cause.
The following circumstances do not qualify for a refund of any kind, whether automatic or manual. These exclusions are necessary to maintain the sustainability of the Service and to reflect the inherent nature of AI-generated content.
AI-generated content is produced by machine learning models that operate probabilistically. The quality, tone, specificity, and applicability of generated outputs may vary from run to run and may not always align with your expectations or preferences. If a tool run produces a complete output that meets the Platform's structural and completeness requirements, but you find the content to be unhelpful, inaccurate, unsatisfying, or otherwise not to your liking, this does not constitute a system failure and does not qualify for a refund. A complete output that is subjectively unsatisfying is fundamentally different from an incomplete output caused by a system error. You acknowledge and accept that AI output quality varies inherently and that not every generated document will meet your specific needs or expectations.
Monthly tool run allocations do not roll over from one billing cycle to the next. Any unused runs remaining at the end of your billing cycle will expire and cannot be recovered, refunded, or transferred. Each new billing cycle begins with a fresh allocation of runs as defined by your subscription plan. It is your responsibility to utilize your allocated runs within each billing period.
The quality and relevance of AI-generated outputs are directly influenced by the quality of the input data you provide. If you submit incomplete, inaccurate, nonsensical, or otherwise poor-quality input data, the resulting output may reflect those deficiencies. This is commonly understood as "garbage in, garbage out." Tool runs that produce complete outputs based on user-provided input — regardless of the quality of that input — are considered successfully delivered and do not qualify for a refund. You are solely responsible for ensuring that the data and parameters you provide to the Platform are accurate, relevant, and sufficient for the intended purpose.
If you downgrade from a higher-tier subscription plan to a lower-tier plan, or if you cancel your subscription entirely, no prorated refund will be issued for the difference in plan pricing or for the remaining unused portion of your current billing cycle. Downgrades and cancellations take effect at the end of the current billing period, and you will retain access to the features and run allocation of your current plan until that period concludes.
If you voluntarily delete your account before the end of your current billing cycle, you forfeit any remaining access time and unused tool runs associated with that cycle. No refund will be issued for the unused portion of the billing period. Account deletion is an irreversible action, and we recommend canceling your subscription first and allowing it to expire naturally at the end of the billing cycle before deleting your account, so that you may continue to access the Service for the period you have already paid for.
While the policies outlined above govern the vast majority of refund scenarios, we recognize that exceptional circumstances may arise that warrant individual review. The following situations may be considered for case-by-case evaluation:
If you believe you have been charged an incorrect amount, charged for a plan you did not select, or charged after a cancellation that should have already taken effect, please contact us immediately at linkedin.com/company/remisconsulting. We will investigate all billing error claims promptly and, if an error is confirmed, issue a full or partial refund as appropriate. Billing error claims should be submitted within thirty (30) days of the erroneous charge.
If you were charged for a subscription plan that differs from the one you selected during signup or plan change, this constitutes a billing error and will be corrected upon verification. We will adjust your billing to reflect the correct plan and refund any overcharge.
In the event of a widespread, prolonged platform outage that prevents a significant number of users from accessing the Service for an extended period, we may, at our sole discretion, offer affected users a service credit, billing cycle extension, or partial refund. Such decisions will be communicated through our official channels and will be evaluated based on the severity and duration of the outage. While individual automatic tool run refunds handle run-level failures, a platform-wide outage that prevents you from using the Service entirely may warrant additional remediation beyond the automatic run refund mechanism.
Alexander Carlson, operating as Rémis, is committed to treating every user fairly and resolving legitimate billing or service delivery concerns in good faith. If you believe your situation warrants an exception to the standard policies described in this document, we encourage you to contact us. Every exceptional circumstance claim will be reviewed individually, and we will work with you to reach a fair resolution.
If you have questions about this Refund Policy, need to report a billing error, or wish to discuss an exceptional circumstance, please contact us using the information below:
We strive to respond to all inquiries within forty-eight (48) business hours of receipt. Business hours are defined as Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding federal holidays observed in the State of Indiana. Please include your account email address and a detailed description of your concern to help us investigate and resolve your inquiry as efficiently as possible.
For billing-related inquiries, please include any relevant transaction identifiers, dates of charges in question, and screenshots of billing statements if available. This information will expedite our review process.
Rémis reserves the right to modify, update, or replace this Refund Policy at any time and at our sole discretion. When material changes are made, we will update the "Effective Date" at the top of this document and make reasonable efforts to notify active subscribers of significant changes via email or through in-app notifications.
It is your responsibility to review this Policy periodically for changes. Your continued use of the Service following the posting of any changes to this Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must discontinue your use of the Service and cancel your subscription before the next billing cycle.
All refund requests and disputes will be governed by the version of this Policy that was in effect at the time the charge in question was processed, unless the updated Policy provides more favorable terms to the user, in which case the updated Policy may be applied at our discretion.
This Policy shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in the State of Indiana.
© 2026 Alexander Carlson, operating as Rémis. All rights reserved. This Refund Policy was last updated on April 12, 2026.