Last updated: July 18, 2026
← Back to homeEffective Date: July 18, 2026
Operator: Alexander Carlson, operating as Rémis — Indianapolis, Indiana, United States
Contact: linkedin.com/company/remisconsulting
This Refund Policy ("Policy") governs refunds and credit restoration for all services provided through Rémis ("the Service," "the Platform," or "we"), a software-as-a-service product operated by Alexander Carlson, operating as Rémis, located in Indianapolis, Indiana, United States. The Service is offered solely to customers in the United States. By purchasing or using the Service, you ("the User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by this Policy.
Rémis sells a single product: the All-Tools Pack, a one-time purchase that grants credits used to run the Platform's AI tools. There is no subscription, no auto-renewal, and no recurring charge — and therefore nothing to cancel. Our refund philosophy draws one clear line: you should never lose a credit to a technical failure on our side, and we do not issue cash refunds. When our systems fail to deliver, the credit comes back automatically. When a generation completes but you are unhappy with the result, that is not a failure — AI output is inherently variable — and no remedy applies.
This Policy should be read in conjunction with our Terms of Service and Privacy Policy, available at remis.business.
The All-Tools Pack is a one-time payment of $75.00 (USD) that grants two (2) credits for each of the Platform's eight tools (sixteen credits total). Credits never expire, and buying the pack again adds to your existing balance. One credit is consumed each time a tool's AI generation runs.
All purchases are final. Rémis does not issue cash refunds under any circumstances, including dissatisfaction with output quality, change of mind, buyer's remorse, or unused credits. Credits have no cash or monetary value and are not redeemable for cash. Consumed credits are gone once the generation they paid for completes. Because credits never expire, an unused balance is never forfeited by the passage of time — it simply waits for you.
The only monetary exceptions are genuine billing errors (Section 6.3) and our chargeback process (Section 7). We encourage you to review the free demo — which shows complete sample outputs from every tool — before purchasing, so you know exactly what the Platform produces.
Because the pack is a one-time purchase, there is no subscription to cancel, no renewal date, and no future charge to prevent. You will never be billed again unless you affirmatively make another purchase.
When a tool run fails because of a technical error, the consumed credit is automatically restored to your balance — no support ticket, no request, no waiting. This is credit restoration, not a cash refund: the credit returns to your account so you can run the tool again.
So that you know exactly what the system does and does not catch, the automatic checks are:
Each failed generation is restored at most once. Restorations are recorded so that the same failure cannot restore a credit twice.
Automatic restoration requires no action on your part. You may verify your current credit balance at any time from Credits & Usage in your dashboard.
The following system-level failures trigger the automatic checks described in Section 3.1 and restore the consumed credit:
Failures outside these automatic checks — including generations that terminate prematurely but above the minimum-length threshold — are handled through manual review under Section 6.1, and we intend to restore credits for any genuine technical failure regardless of whether the automation caught it.
The following do not qualify for credit restoration or any refund. The dividing line is simple: a technical failure to deliver restores the credit; a delivered output you dislike does not.
AI-generated content is produced by models that operate probabilistically. The quality, tone, specificity, depth, and applicability of outputs vary from run to run — including for identical inputs — and that variability is an inherent property of the technology, not a defect in the Service. If a tool run delivers a complete output but you find the content unhelpful, generic, inaccurate, unsatisfying, or otherwise not what you hoped for, that is not a system failure and does not qualify for restoration or refund. A complete output that disappoints is fundamentally different from an incomplete output caused by a technical error.
Deciding after purchase that you no longer want or need the Platform does not qualify for a refund, whether or not any credits have been consumed. Unused credits remain on your account indefinitely.
The quality and relevance of AI-generated outputs are directly influenced by the input you provide. Runs that produce complete outputs based on incomplete, inaccurate, or low-quality input — "garbage in, garbage out" — are considered successfully delivered and do not qualify for restoration. You are solely responsible for the accuracy and sufficiency of the data you submit.
Simply stopping use of the Platform does not trigger any refund. Your credits and saved reports remain on your account. If you request account deletion (see our Privacy Policy), any remaining credits are forfeited without refund — export your reports and use your credits first.
The automatic checks in Section 3.1 are deliberately simple, and some genuine technical failures can slip past them — most notably, a generation that dies prematurely but delivers more than the minimum character threshold. If you believe a run failed technically and was not restored automatically, contact us with your account email, the tool, and the approximate time of the run. We will review the generation and restore the credit for any genuine technical failure.
Separately from Section 6.1, Rémis may, in its sole and absolute discretion, restore credits in circumstances not covered by this Policy. Any such discretionary restoration is a one-time courtesy: it creates no obligation, establishes no precedent, and does not entitle you or any other user to restoration in any other circumstance.
If you were charged an incorrect amount, charged more than once for a single purchase, or charged without completing a purchase, contact us promptly with the transaction details. Confirmed billing errors are the one case where money moves: we will correct the error and refund any overcharge in full. Billing error claims should be submitted within sixty (60) days of the charge so we can investigate effectively.
In the event of a widespread, prolonged outage that prevents a significant number of users from using credits they have purchased, we may, at our sole discretion, offer affected users additional credits or other remediation. Such decisions will be communicated through our official channels and evaluated based on the severity and duration of the outage.
If you believe a charge is wrong, please contact us first and give us a reasonable opportunity to investigate and resolve it — billing errors are refunded in full under Section 6.3, so a chargeback is never necessary for a legitimate claim.
Initiating a chargeback or payment dispute on a charge you authorized — including after consuming credits from that purchase — is a material breach of our Terms of Service. Rémis reserves the right to contest fraudulent or abusive chargebacks with evidence of purchase and usage, to revoke any credits associated with the disputed charge, and to suspend or terminate the associated account.
If you have questions about this Policy, need to report a billing error, or wish to request manual review of a failed generation, please contact us using the information below:
We make reasonable efforts to respond to all inquiries promptly. Please include your account email address and a detailed description of your concern — and for billing inquiries, any relevant transaction identifiers and dates — to help us investigate and resolve your inquiry as efficiently as possible.
Rémis reserves the right to modify, update, or replace this Refund Policy at any time. When material changes are made, we will update the "Effective Date" and "Last updated" lines at the top of this document and notify account holders by email. A date change alone, without notice, will not be used to impose material changes.
All restoration requests and disputes will be governed by the version of this Policy that was in effect at the time the charge in question was processed, unless the updated Policy provides more favorable terms to the user, in which case the updated Policy may be applied at our discretion.
This Policy is governed by the laws of the State of Indiana, United States, without regard to its conflict of law provisions. Any dispute arising under or relating to this Policy is subject to the dispute resolution provisions of our Terms of Service, including the informal resolution requirement and binding arbitration in Section 15 of the Terms.
© 2026 Alexander Carlson, operating as Rémis. All rights reserved. This Refund Policy was last updated on July 18, 2026.